Dealing with Difficult Personalities (Parksville)

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Thursday, March 6th, 2014
9:00 AM to 5:00 PM

There's one (or more!) in every office: the employee who isn't doing their share, the micromanaging boss, the person who just can't be a team player... the list goes on. In this in-person workshop, you will learn how to deal with the most common and troublesome difficult personalities so that you can help make your workplace a more enjoyable - and productive - place to be.

You Will Learn:

How to correctly identify the top 9 difficult personalities encountered in the workplace.
Tools to tailor your approach with each difficult personality.
The "dos" and "don'ts" for optimal success with the most difficult personalities.
The secrets for crafting messages that maximize engagement and get results.
Strategies to maintain control of the conversation and get the outcome you want.

Presenters:
Diane A. Ross is a speaker, writer and executive coach. She graduated from UBC in 1989 with a combined B. Comm (Honours) and law degrees. She has extensive knowledge and training in communication, negotiations and conflict resolution.

Diane works with professionals to help them gain the confidence and skill to succeed in their difficult conversations. Her experience includes: 14 years� experience as a litigation lawyer; a Certified Executive Coach designation from Royal Roads; training as a negotiator and mediator at the Program on Negotiation at Harvard Law School; and starting and managing two businesses. Diane�s first book The Elephant in the Office � Super-Simple Strategies for Difficult Conversations was published in May 2013.

Her no-nonsense style and willingness to laugh at herself means she truly engages with her audience to challenge assumptions, foster personal insight and take risks. For more information please visit: www.DianeARoss.com

Who Should Attend:
All levels. The workshop is suited to all levels in the organization. The skills learned are beneficial to increase the confidence of anyone who is dealing with difficult people regardless of their position in the organization. A diverse group of participants often creates the richest learning environment.

Location:
Tigh-Na-Mara Seaside Spa Resort & Conference Centre
Carmanah Room
1155 Resort Drive
Parksville, BC

Agenda:
8:30 am - 9:00 am Registration
9:00 am - 4:00 pm Session
Note: Continental breakfast and a light lunch included in the price of the workshop.

Questions about registration or receipt can be directed to [email protected].

Registration Deadline: February 27
Early Bird pricing will apply to all registrants who register at least two weeks prior to this workshop.